Delivery and Returns
Returns – Purchases made in person at the shop
Clothing is subject to strict quality control on arrival and each garment is meticulously checked before completion of a sale. We pride ourselves on providing customers with only quality items. Compton House does not accept the return of goods. However we will accept the item back if it is returned unworn, within 4 weeks of purchase in exchange for a credit note to be redeemed within 12 months
Returns – Purchases made by Distance Buying
If you do not wish to keep the outfit notify us within 7 days (including Saturdays and Sundays) of its arrival with you. After we have received the outfit back and after it has been inspected a refund of the cost of the outfit will be made to you but not the postage.
If we do not hear from you within this time limit will be will be assumed that you are keeping the outfit and a refund will not be made. Outfits returned to us must arrive back within 7 days of their arrival with you. Returns can only be made from within the UK or EC. Reimbursement will be made within 21 days.
Condition of Outfit
Outfits must be in the same perfect condition as when they were sent out. Any damage when the outfit leaves us will have been agreed with you and written on a label on the outfit. Any damage sustained whilst in the clients possession will mean a refund cannot be made. Many outfits are fragile, use great care and keep covered when not being tried on. Wear protection over your head when fitting to avoid lipstick stains. Perfume and cigarette smoke are not acceptable.
Return of Goods
This is the sole responsibility of the buyer and a refund will not be made if the outfit is damaged. All swing tickets and labels must be in place. We use Royal Mail Special Delivery with insurance in the UK and we suggest you do the same. Keep tracking labels in case the parcel does not arrive. When a parcel arrives with you check the packaging for damage and if present inspect the contents before signing for it. If there is damage to the packaging ask the postman to Sign it ‘Damaged Delivery’.
Therefore if you return the outfit to us, there will be a handling charge of £50 in addition to the postage both ways. You will be asked to complete the details at the bottom of this page.
Postage and Delivery
UK – 1st Class Royal Mail (1-2 days) £11.00
Europe, International and Worldwide – International Signed For (7-10 days) £POA
Please see delivery services at www.royalmail.com for further details.
Compton House of Fashion